AWMS customer services
Discover our services:
Customer Success Manager
Each AWMS customer has a Customer Success Manager at their disposal, a workforce management expert who will be their mentor in using AWMS: they will help define clear business objectives and achieve them more quickly.
The Customer Success Manager supports customers during the onboarding and adoption phase to maximize the value that the company can obtain from AWMS and customize the product according to their specific needs.
Training
A training course personalized on company objectives, together with our workforce management experts
Monitoring
We monitor the use of AWMS by each user, in order to anticipate any needs and provide immediate, effective assistance
Success Plan
Support in defining objectives and structuring the best path to achieve them
Constant coaching
The CSM constantly supports customers to understand and anticipate their needs and identifies new features to be implemented in the platform
An expert guide by your side.
The mission of the CSM is to be always by the customer’s side, to ensure that AWMS key modules or specific features are best used and that their business objectives are fully achieved.
A totally personalized approach.
Your Customer Success Manager takes the time to build trust, gather feedback, and understand your specific needs.
Through frequent touchpoints and constant communication with users and project managers, the CSM represents the customer’s best ally to improve and customize the product according to their specific needs.
All the team available.
The CSM constantly collaborates with:
- the Support Analyst to gather insights on the most frequent problems;
- the developer team for technical support and implementation of customer requests;
- the marketing office to promote and communicate the customer’s project and results.
Benefits for you and your company
Speedup in achieving ROI
Continuous improvement of the platform
Maximization of AWMS use value
Sharing of best practices
Higher adoption rate
Product customization according to customer’s needs
Prioritization of requests and assistance
Priority registration for our networking events and factory visits
Prioritization of requests and assistance
Our customers’ needs always come first. That’s why AWMS provides customers with an assistance service, directly accessible within the platform.
By accessing the service you can get direct, immediate assistance for any kind of need, for example:
- Report any bugs
- Receive technical support
- Submit an open question
Once the request has been sent, the customer is guaranteed to be assisted immediately by the AWMS team, who will support them in fixing the problem, making sure that everything works out to the full satisfaction of the customer.
Your suggestions for improvement
Not just a product. AWMS is a partnership.
We build a solid relationship and constant communication with our customers, making them the real protagonists of AWMS evolution.
We are always open to improvement suggestions. For this reason, within AWMS, we have implemented a system to collect proposals for new features development.
We want to improve the platform together with our customers, to quickly and effectively satisfy all the new needs of factories and their ever-changing market. This is the spirit with which we approach the continuous evolution of AWMS.
CONSULTANCY ON DIGITALIZATION AND INDUSTRY 4.0 GOVERNMENT SUBSIDES
Digitalization for the manufacturing world is a necessary step: that’s why there are numerous initiatives to support investments in innovation and industry 4.0.
Among these is included a tax credit, which allows a quick tax recovery on investments, without stopping to innovate through technology and digitalization.
To make sure our clients make the most of these benefits, we offer a support service to identify the most suitable measure for each specific project and free consultancy including cost/benefit forecast simulation.
Technical Scientific Committee’s Reliability
We work in collaboration with CRSlaghi, a Research and Technology Transfer Center specialized in business consultancy, in particular in investments in innovation and digital.
Thanks to this partnership we conduct ad hoc cost/benefit analysis for every single client, through immediate examination by the Center’s Scientific Technical Committee. It also offers continuous training to our team, consolidating our know-how in tax recovery.
Recover your investment on AWMS through tax credits!
AWMS, as an innovative software for workforce management and optimization, is part of the incentives included in the National 4.0 Transition Plan.
This means that it is possible to recover a percentage of the set up and training costs immediately, in the form of a tax credit.
